Privacy Policy

Effective Date: 15th April 2025

Rosie Nightingale Homecare ("we", "our", "us") is committed to safeguarding the privacy and personal data of individuals who visit our website. This policy outlines how we collect, use, and protect your information, in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Care Quality Commission (CQC) requirements for transparency and confidentiality.

1. Who We Are

Rosie Nightingale Homecare is the trading name of RNHS Ltd.

  • Registered Office: 185 Chorley New Road, Bolton, England, BL1 4QZ
  • Telephone: 01204 974085
  • CQC Location ID: 1-1883894105
  • ICO Registration: Z2346987

We are registered with the Care Quality Commission (CQC) to provide regulated care services under the Health and Social Care Act 2008.

2. The Type of Personal Information We Collect

We collect and process personal data that you provide when you:

  • Complete our website contact form
  • Send us an email
  • Call us directly using contact details provided
  • Browse our website (via cookies and analytics tools)

This may include:

  • Your name and contact details (phone number, email, address)
  • Any information you voluntarily share related to care needs or services
  • Technical data such as IP address, browser type, and visit duration

3. Why We Collect Your Personal Information

We collect your data to:

  • Respond to enquiries about our care services
  • Arrange consultations or assessments
  • Provide you with information you've requested
  • Monitor website performance and user engagement
  • Fulfil our regulatory obligations under CQC and data protection laws

4. Lawful Basis for Processing

We process your data based on one or more of the following lawful bases:

  • Consent – when you voluntarily submit a form or contact us
  • Legal obligation – where we must retain certain records for regulatory compliance
  • Legitimate interests – to improve our services and communicate with interested parties
  • Public task – where it relates to our function as a registered care provider

5. How We Store and Protect Your Data

We are committed to handling your information securely and confidentially, as required by CQC’s Key Lines of Enquiry (KLOEs) and the UK GDPR.

We ensure:

  • Data is stored securely (digitally and physically)
  • Access is restricted to authorised staff only
  • Regular data audits are conducted
  • We never share your data without your explicit consent, unless required by law

6. How Long We Keep Your Information

We retain personal information only for as long as necessary to:

  • Fulfil the purpose for which it was collected
  • Comply with legal and regulatory requirements, including those set out by the Care Quality Commission (CQC), safeguarding obligations, and audit processes
  • Follow recognised best practice guidance, such as the NHS Records Management Code of Practice for Health and Social Care

While the CQC does not mandate exact retention periods, it expects providers to align with relevant legal frameworks — including the Data Protection Act 2018, UK GDPR, and applicable sector-specific guidelines.

We maintain a clear Data Retention Policy that specifies how long each type of information is retained and outlines procedures for its secure disposal once it is no longer required.

All retention and disposal practices are governed by the core principles of UK GDPR, especially:

  • Data minimisation
  • Storage limitation

This ensures that data is never kept longer than necessary and is handled with integrity and care throughout its lifecycle.‍

7. Sharing Your Information

We do not sell or rent your information to third parties.

We may share your information with:

  • Health and social care professionals (with your consent)
  • Regulatory bodies like the CQC or local safeguarding boards, if required
  • Our care team, if appropriate and with lawful basis

All data sharing is conducted in accordance with the CQC’s confidentiality expectations.

8. Cookies and Website Analytics

We use cookies to improve your experience on our website. Cookies help us understand visitor behaviour and enhance site performance.

You can control or disable cookies via your browser settings.

9. Your Data Protection Rights

You have the following rights under data protection law:

  • To access your personal data
  • To correct or update incorrect information
  • To request deletion of your data (in certain circumstances)
  • To object to or restrict processing
  • To withdraw consent at any time
  • To lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at support@rosienightingale.co.uk or call 01204 974085.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law or our services. The most recent version will always be available on our website.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact:

Rosie Nightingale Homecare
 185 Chorley New Road
Bolton, England, BL1 4QZ
Phone: 01204 974085
Email: support@rosienightingale.co.uk